Frequently asked questions (FAQ)

Your EMR should be chosen with the intention that it will serve you for at least the next 10 to 15 years. Keeping this in mind, you want to choose a solution that will last over time and innovate with the years. At Logiciels Info-Data, we are at the cutting edge of technology and are always looking for new ways to innovate our product. Our primary concern is quality, and customer service is a priority.

By choosing Ofys, you will make a safe choice!
100%
This perfect number indicates that the system is reliable and is always available when needed. This is an important question to ask EMR vendors, because some softwares slow down and crash when the number of users connected at the same time becomes too high, which creates breakdowns in the busiest moments of the day of a clinician.

When a software is unavailable and it prevents doctors from seeing their patients, it is an invisible but significant expense for the clinic. With Ofys, you will not have this problem.
Ofys' superior technology makes it the most efficient and reliable EMR on the market. All operations are optimized to be as fast as possible: opening an entire patient chart takes an average of 1.25 seconds! Moreover, platform stability is impressive and Ofys never has any downtime.

In addition, Ofys is user-friendly, instinctive and easy to learn. Everything is done in the perspective that a good EMR must support you in your work rather than be an obstacle !
Absolutely, Ofys is cloud-based and accessible from everywhere. Whether you are at the office, in transport or at home, you have access to your entire EMR.
No, the data is stored on our secured servers. This way, you do not have server maintenance to do, or worry about storage limits. In addition, since the data is in the cloud and on our servers, you have access to your EMR from anywhere: from work, from home or even while traveling.
Without a doubt. In order to pass the Electronic Medical Records certification, Ofys must meet many certification criteria. Info-Data always successfully passes the Ministry's TGV Audit, in relation to security, privacy, performance and technology.
ABSOLUTELY. We are only the keepers of your data, they belong to you in their entirety and we will never use them or sell them. The security and confidentiality of the data is very important to us.
Not necessarily ! Depending on your needs and goals, you can choose to:
  • scan everything, which requires a lot of human resources and time, but allows you to recover the space that was dedicated to the paper charts
  • scan partially, choosing which charts and which parts of the charts to scan
  • or scan from the date of Ofys implementation, keeping the paper charts as archives.
We can guide you through this process based on our experience.
Not at all. We know how important it is to keep all the data entered in your current EMR and we make it our mission to make an optimal transfer by keeping the data in its entirety and assigning it to the right place in Ofys. The data transfer is done with your collaboration so that you can confirm the quality of the “test” transfer before proceeding with the official transfer. Our team of IT specialists has a lot of experience in this area and our process is rigorous, no need to worry!

Data transfer steps
Absolutely, our team guides you and accompanies you throughout the process. Generally, the implementation is done in two stages:
  • Training before implementation, to allow you to familiarize yourself with Ofys and practice with your own patient data in a test environment. This step allows you to be confident and prepared on the official day of implementation.
  • Support and accompanying during the implementation, to help you become comfortable with Ofys in a real situation and answer your questions. Our presence really helps to minimize the stress of the first days.
Yes, we make it a point to be available for our clients. The technical support is there for any question or problem and the team responds quickly, be it by email or phone. In addition, ongoing training ensures optimal use of the software, teaching you new features or unexplored facets of the software.

We also like to receive relevant suggestions and comments from our clients, to constantly improve the product!
Certainly. All official CNESST forms are integrated into Ofys and can be sent directly from the software, the reference number automatically registering when sending. During follow-up appointments, you can even create a copy of the previous form, and the dates automatically change! Very useful for Medical reports of progress!
Yes, at Info-Data, we like to eliminate steps where it’s possible. Whether it is prescriptions sent to the pharmacy, chart summaries to the insurer or driver's license forms to the SAAQ, you can fax directly from the EMR to save time, paper and administrative tasks.
Yes, you can securely send messages, results and requisitions to your patients directly from Ofys. Patients receive your messages in their secure patient portal, Sofy, and you or your secretary can follow up to ensure that messages are read.
No, Ofys pre-saves the note every 2 seconds and makes sure you never lose what you're working on. This way, you never have to fear internet connection interruption, power outages or computer freezes ever again!
Yes, and there are several options: with RVSQ, with the patient portal Sofy, or in a simple and quick way with SofyExpress. Some GMFs give out nearly half of their appointments online through these options, reducing the number of patient calls to the clinic and reducing administrative tasks.
Yes, patients who have an appointment can register at the entrance by passing their health insurance card in front of a scanner. What better way to eliminate queues!



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