Patient Guide

Sofy is a secure platform through which you can receive messages from your healthcare professional, book appointments with your family doctor and other professionals, and view your list of past and future appointments. Any user from the clinic can send you messages and documents, including results and exam requisitions. Your data is protected and stored securely.

Create an account on the portal

  1. To sign up on the portal, you must have a Health Insurance Number (Quebec, New Brunswick or Ontario) and an email address.
  2. If you have received an email invitation from your clinic, access the portal by clicking on the link provided. Otherwise, go to https://sofy.ofys.net/sofy/#/login
  3. Click on "Sign up" and create your account using the email address that is in your file at the clinic as well as your Health Insurance Number (HIN).
    • For Ontario HINs, simply enter the first 10 digits, without the dashes.
  4. Choose a username that will be used to log in to the portal. Your username must be between 6 and 30 characters long, can contain letters or numbers, and no special characters except the underscore (_). You can also use your email adress instead of a username.
  5. If necessary, click on the "?" to know the password complexity criteria.

Link your account to your clinic

  1. First, make sure you have given your email address at the clinic; it must be in your file, along with your HIN.
  2. Go to "My Clinics" and search for your clinic. All sites affiliated with a Family Medicine Group (FMG) are grouped under the same clinic. If necessary, launch a search by simply clicking on "Search" to see the complete list. You can also search by address or city.
  3. Click on "Add" to link your account to this clinic.
    If you encounter problems at this step, please see the "Unable to link your account to your clinic?" section below.
  4. If a match is found at your clinic, you will receive an activation code by email. Enter this code where indicated on the Sofy page to confirm the connection to your clinic.
    • Make sure that the code entered is the last one received by email. Previous codes are rendered invalid when a new one is requested.
  5. You can link more than one clinic to your account.

Access your messages

Sofy messaging allows you to securely receive messages, results and exam requisitions from your clinic. Your data is protected and stored securely on this platform.

Thanks to Sofy, you can receive your test results and requisitions from the comfort of your home. You avoid the cost and time of traveling to your clinic to retrieve these documents, as well as the risks associated with the transmission of confidential information by standard email. You will be notified by email whenever new messages are received.

  1. Go to "My Messages".
  2. If you have not already done so, you will need to link your account to your clinic.
  3. Messages in bold are unread. Simply click on a message to open it, and click on an attachment to download it.
  4. The user of the clinic will be notified that your message has been read.
This service is offered by Logiciels Info-Data, and the data is encrypted and stored with the highest security standards.

Book an appointment

Please note that your clinic may not be using the online appointment feature; please inquire with your clinic.

  1. Go to "Book an Appointment".
  2. If necessary, provide a reason for the visit (it must be written before searching for an appointment).
  3. To find the next available appointment among all professionals, simply click on "Find Next Availability".
  4. To make an appointment with your main provider, check "With my treating professional".
  5. To make an appointment with one of your other professionals (e.g., your nutritionist), check "With one of my other professionals". Note that this professional must be listed in your file at the clinic.
  6. If necessary, change the date and time to find an appointment after a certain date or in the evening, for example.
  7. The appointment option that appears on the screen is reserved for 5 minutes. To confirm the reservation, click on "Reserve this appointment". To display the next available appointment, click on "Find next availability", or change the date and time before relaunching the search.

Edit profile information

  1. Go to "My Profile".
  2. You can change your information there. If the link was already created between your account and your clinic, it will not be broken even if you change the HIN or the email address.
  3. The modified information will not be transmitted to your clinic. To modify the information in your file, please contact your clinic.


Unable to create an account?

  • If an account already exists with this email address, use another address.

Unable to link your account to your clinic?

You are trying to add your clinic, but receive an error message saying that "No match could be established with this clinic ┬╗ ?

  • Make sure you are using the same email address that is in your chart at the clinic.
  • Make sure you have entered the correct health insurance number (HIN). If necessary, change the information in "My Profile".
  • Contact the clinic to ensure that there are no errors in your HIN in your file.
    • For Ontario HINs, please ask the clinic to remove the dashes if there are any.
  • Verify with the clinic that there are no duplicates of your file in their database (only one file should contain your HIN and your email address simultaneously).
  • Verify with the clinic that your email address is written in lower case in your file.
  • If you need to change the email address in your file at the clinic, also change it in your profile on Sofy before making the link.

Emails not received?

First, please check your spam box.

If the email is not there and you are using the Hotmail email service, it is very likely that the only solution is to use another email address.

Indeed, Hotmail sometimes rejects emails from various senders for no apparent reason, and no reliable workaround has been found to date. This problem seems to be quite common with this email service.

How can I receive messages or book appointments for my children?

In order to receive messages or reserve appointments for your children, you need to create a Sofy account for them. Use an email address other than the one used with your own account (an address can only be used once).

In a future version of the Sofy patient portal, you will be able to receive messages for your children directly in your Sofy account.

I am certain of my login information, but I cannot log in. What should I do?

Please note that the field for the username or email is case sensitive (upper or lower case). Many tools (phones, tablets) automatically capitalize the first letter. Be sure to change it to lower case if necessary.

My account is blocked due to several failed login attempts. How do I unblock it?

It is possible to unlock the account by clicking on the "Forgot password" button.

Someone created an account with my email address, but I would like to use it for my own account. How do I do this?

The other person needs to log into their Sofy account, then click on "My Profile" and edit it to enter a new email address. You will then be able to create a new account with your email address.

Please contact your clinic if you have any questions about the Sofy patient portal.